SmartMusic – FAIL!

If you read the archives here, you know that I have a love/hate relationship with MakeMusic/SmartMusic (same company). Their products have a lot of potential, but I think the corporate environment there is messed up.

The current issue I have with MakeMusic is my SmartMusic renewal. About 2 years ago, you needed to have an Educators subscription to obtain a “code” to allow students to get a subscription for $25 a year. Fair enough. Then they came out with SmartMusic 11 and did away with the “code” thing, and offering educators access to their site to be able to track assignments, grades, send assignments, etc. Sounded good in theory, but it never worked right for me at all. And students never used it. So, why am I paying for it then? I simply want to be able to create some SmartMusic exercises for my students, and take advantage of the huge library they have for sightreading purposes.

So, this year, with money being a concern, I did initially renew my account, which was like $130. This was back in January. I’m pretty sure I gave them all the credit card info and what not. Then, the other week, I get an invoice from them saying that my account is overdue. What? Actually, this is to be expected. They pretty much do this every year I’ve had an account with them. I enter all the billing info and payment info online, and they proceed to lose it or misplace it or something. Upon reflection, I decided I wanted to just have a student subscription. Well, “Chris” from their SmartMusic support says that I do not qualify. What? I could set up a new account and order the software and stuff for $30, but since I had an educators account, they would not move me down to a student account even though I explicitly said I did not need all the “stuff” that the educators account had.

So, I cancelled the account. Stupid guys. You should offer SmartMusic for $30 to everyone, and if an educator wants to take advantage of your “services” (if you want to call it that…..I wouldn’t), then they can add on the extra to be able to track students, send assignments, hear recordings, etc, etc.

I really wish someone would buy MakeMusic, gut the management, and actually force them to start updating their products with more features and better user interfaces. Actually, I’d be happy if they just got rid of the management.

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