Tag Archives: AT&T

And We’re Back….

No no, it was not some sort of FBI raid, or something that took us down. It was signing up for AT&T’s new Uverse service under the impression that you could keep your existing DSL line (on another number other than what Uverse was going to be installed on). Well, that was NOT the case as the DSL went down on December 11th. After a few calls on the 11th, and 12th, on the 13th someone from AT&T informed me that you cannot have Uverse and DSL coming to the same residence even though they are on different phone lines. So, I cancelled the Uverse service (not all that great anyhow), and the next 2 1/2 weeks began my struggle with AT&T to get them to activate the DSL again. They promised the following Tuesday, 18th, which they missed and said that Friday the 21st it should be up. Nada. Then on Monday the 24th, someone finally saw that there was some sort of Uverse hold on it, and cleared it, and Thursday the 27th was the date to get it up. No. The tech who came out on the 27th finally went to bat for me, and today, the 31st, the internet is back. Whew. What a pain. AT&T is getting a nasty letter from me, and the PUC is getting one about this as well.

Two good things came out of this whole mess. One good thing though was that I discovered Google Applications. There is a way to host your email there. That is huge, and it filters out a ton of spam. Previously, email was being served by this server, and I got all the strange spam and stuff. The other good thing was that I really, really relied on my iPhone during this. Even on the Edge network, I was able to connect to my daily sites, email, etc. In fact, I seem to miss the whole browsing with your fingers thing now……though it’s nice to have it hook up via WiFi now.